What is the cancellation policy?

Shared Bus Service Reservations:

You can book early and lock in our early bird sale prices and rest assured that you can change or cancel your booking for any reason without penalties up until 45 days prior to travel.

It is advised to book early as our regular prices are usually 25% higher the closer it is to the date of your travel or summer months, in addition we do get full on selected days as we have limited seats.

Our family friendly policy allows you to cancel with a full refund due to serious incidents which are limited to medical emergencies, family emergencies, and/or missing the cruise ship due to inability to enter the country because of customs problems at any time even if it is less than 45 days prior to the date of travel.

Charges and Cancellation Dates for Shared Bus Service

You can change or cancel your reservation with no fees or penalties up until 45 days prior to your travel date.

  • 10% fee is charged between 45 and 31 days,
  • 50% fee is charged between 30 and 15 days prior to travel.
  • All reservations are non-refundable within 14 days of travel.
  • Medical emergencies are exempt and are refundable at any time (for the person who is sick and his/her immediate family).
  • Please consider purchasing travel insurance to cover yourself in the event of any unforeseen circumstance. For more information on travel insurance, or to change or cancel an existing reservation, the best way is to email us info@alaskacruisetransfer.com

Payment and deposit policy

There is no commitment and no payment required before January 1 of your travel year, after that we will place a charge on your credit card.

We charge the full balance at the time of reservation if the balance is less than $250, if the balance is more you are welcome to put 30% deposit at the time of reservation. The remaining balance will be automatically charged to your card within 45 days prior to your transfer. We accept Visa and Master Cards.

Private Bus Reservations:

We require 30% deposit at the time of booking which is refundable up till 60 days prior to travel. We will charge the remaining 70% balance to your credit card 30 days prior to the travel day. Cancellations with less than 30 days are non-refundable for private bus reservations for any reasons.