Amenities

YES, that is enough time to get to your cruise ship! NO, you will not miss your ship if you use our service!

We would never schedule any of our transfers if there was even a slight chance of missing the cruise ship as we ONLY transport cruise ship passengers everyday for several years.

We have a schedule for each cruise line for each day. Our schedule was set up after years of picking up and dropping off passengers at the cruise ship terminal to accommodate cruise ship passengers.

All of our transfer or tour options arrive to the cruise port several hours prior to the ship departure time. When our bus arrives to the cruise ship terminal, we drop you off directly at the luggage acceptance booth after which you walk inside the terminal (20 step walk) to check in for your cruise. The whole process takes no more than 15 minutes.

In any case, we have a contact with the port manager in case there are some delaying circumstances. We have never arrived late for the cruise ship departure and will get you to the ship on time with any of our transfer options.

Here are all of our arrival schedules and cruise ship departure times for Whittier and Seward ports:

Princess cruise line:

  • 3:45PM our willdife tour drop off time at Whittier port
  • 4:45PM our direct transfer drop off time at Whittier port
  • 8:30PM Princess cruise ship departure from Whittier port

Royal Caribbean and Celebrity Cruise lines:

  • 4:45PM our willdife tour drop off time at Seward port
  • 5:00PM our direct transfer drop off time at Seward port
  • 8:00PM Royal Caribbean or Celebrity cruise ship departure from Seward port

Norwegian Cruise Line:

  • 5:30PM our willdife tour drop off time at Seward port
  • 5:00PM our direct transfer drop off time at Seward port
  • 9:00PM Norwegian cruise ship departure from Seward port

Holland America Cruise Line:

  • 3:45PM our willdife tour drop off time at Seward port
  • 8:00PM Holland America cruise ship departure from Seward port

 

AVOID SMALL BUSES, VANS OR SHUTTLES

ShuttleBus

READ ALL THESE POINTS:

1. They have no restrooms. Those companies will tell you that they stop for a restroom on the way, however, there is only one highway to the ports and ONE restroom where hundreds of people stop daily! It is poorly maintained and there is always a long line. Don’t waste your valuable vacation time. Please beware which bus company you are booking with by asking about the restroom and make sure you book with BIG BUS!

2. Any delay on the highway and you are stuck on the bus with no restroom or air conditioning for hours.

3. Most older small buses don’t have air conditioning. They open windows for air which is quite loud when on the highway. It gets hot in Alaska (75-85F) in the summer and opening a window will not help while the bus is waiting.

4. There is no place for a live tour guide on a small bus, the driver will drive and narrate at the same time, which might create some safety problems. We are concerned about your safety and use a separate professional guides on our wildlife tours.

5. Small don’t have luggage space inside the bus and they use large trailers attached to the bus via a hitch. Weight of the trailer with the luggage about the same as the weight of the vehicle and since trailer has no breaks, it can create a dangerous situation in emergency breaking. They are known for loosing trailers on the highway.

6. Small buses are much less regulated and never inspected by DOT for commercial qualifications. Almost anyone can drive these buses.

7. Avoid tunnel wait times when getting to or from Whittier. Large coaches are the first ones to clear the tunnel unlike smaller buses.

This is why we ONLY use large, modern motor coaches on our shared transfers and tours!

YES, absolutely!

All we do everyday is transport cruise ship passengers. We have a schedule for each cruise line for each day. Our schedule was set up after years of picking up and dropping off people at the cruise ship terminal to accommodate cruise ship passengers.

It works great for passengers getting off a ship on each particular day. There is only ONE SHIP per day, per port in our area and each port is a VERY small place with ONE small terminal building right in front of the ship dock. Our cruise ship ports differ from large ports in other places, there are NO several large ships which are able to dock in Seward or Whittier, only ONE per day.

Once the ship calls your number to disembark, it takes 5-10 minutes to find us (for normal walking pace) inside the cruise ship terminal building next to the luggage and our buses are right outside the building.

Each passenger is designated a specific time to get off the ship according to the form that each passenger fills out once on the ship. If you travel with us, you will be given a specific time as listed below to disembark. This does NOT mean that all the rest of 2000 people will be getting off at the same time. Since disembarkation lasts about 4 hours, each group of people will be walking off at a specific time. There are no customs in Seward or Whittier ports, so there are no lines, or chaos when disembarkation is happening. Everything is done in an efficient and timely manner. There are no delays, rushing, hassle or panic. If you feel that you are going to be delayed, please give us a CALL so we know what is happening to you, since our bus has to depart at specific time also found below.

Here are all the ship docking and disembarkation times along with our bus departure times. These times work for passengers traveling with our company year after year:

Princess cruise line:

  • 12:00AM (NOTE: midnight) docking time to Whittier port

  • 7:30-8:30AM disembarkation time (passengers spend the night on the ship)

  • 8:45AM bus departure from Whittier port

Royal Caribbean and Celebrity Cruise lines:

  • 5:00AM docking time to Seward port

  • 6:30-7:45AM disembarkation time

  • 8:00AM bus departure from Seward port

Norwegian Cruise Line:

  • 5:00AM docking time to Seward port

  • 7:15-8:15AM disembarkation time

  • 8:30AM bus departure from Seward port

Holland America Cruise Line:

  • 6:00AM docking time to Seward port

  • 7:45-8:15AM disembarkation time

  • 8:30AM bus departure from Seward port

Regent Seven Seas Cruise Line:

  • 6:00AM docking time to Seward port

  • 7:45-8:15AM disembarkation time

  • 8:30AM bus departure from Seward port

Here is the complete list of places that we DON’T and DO pick up or drop off in Anchorage.

Anchorage pick up and drop off description:

We don’t have a bus station because our passengers are cruise ship passengers and they all have a ton of luggage, so there is no way they can get to our station even if we had one. This is one of the best features of our service as most companies don’t pick up or drop off their customers. We pick up and drop off at your location. We pick up and drop off at the Alaska Airlines gates (Anchorage airport is very small and most local airline check ins are next or close to Alaska Airlines check in). We pick up and drop off at most major hotels, car rentals or RV rentals located in midtown, downtown, or airport area. If you don’t know your pick up or drop off location you can still book your transportation and then call or e-mail us when you book it to let us know your pick up or drop off location later.

Anchorage Airport drop off and pick up instructions:

If you are being picked up at the airport, please wait inside or right outside the terminal by the exit of the Alaska Airlines baggage claim #1 and look for a bus or someone holding a sign “Alaska Cruise Transfer”.

Anchorage Airport Car Rental drop off and pick up instructions:

We DO pick up and drop off at all the car rentals that are located at the airport. Drop off and pick up at the airport is at the south terminal, there is NO access for buses to the car rental offices. Anchorage’s airport is very small and car rentals are located right next to the terminal. To get to the car rental offices from our drop off point at the airport you will need to go inside the same building, take elevator to the underground floor and the car rental offices are right in front of that. If you are being picked up at the airport, you will need to walk a few feet back to the south terminal. You can also leave someone from your party at our pick up or drop off location with all your luggage and then return or pick up your car and return to your party.

Whittier or Seward cruise ship dock pick up and drop off description:

When you are getting off or on the ship in Whittier or Seward, we pick up directly inside the cruise ship terminal by your luggage pick up location, the driver parks the bus and walks inside the terminal to find the people with the sign “Alaska Cruise Transfer.” If you don’t see that sign, just stay inside and wait for someone to show up. We drop you off directly in front of the cruise ship terminal by the luggage drop off point, after which you simply walk on to the ship.

There are no customs or immigration check points in Whittier or Seward.

 We pick up and drop off directly at the cruise ship terminal, right next to the ship. You are a few steps away from the ship, you don’t need to walk very far or get another transportation to get to the ship, we bring you directly to or from it.

Visitors with a few hours or a full day to explore Anchorage can store their luggage (and fish) at the airport. Open 5 a.m. – 2 a.m., the storage area is located in the South (Domestic) Terminal of the Airport on the Lower (Arrivals) Level across from baggage claim. Telephone: (907) 248-0373.
Free luggage storage is also offered by the Alaska Aviation Heritage Museum, located near the airport. www.alaskaairmuseum.org. Check with your cruise line directly to see if they can hold your luggage at their station in downtown Anchorage.
We recommend you visit downtown Anchorage prior to your flight as there are numerous gift shops, museums, restaurants, shopping malls. If you are visiting on Saturday and Sunday there is an outdoor market on 3rd Ave that is worthwhile visiting. More information about Anchorage activities can be found on 4th Ave at the Visitor Information Center Downtown Anchorage.

Payment

Shared Bus Service Reservations:

You can book early and lock in our early bird sale prices and rest assured that you can change or cancel your booking for any reason without penalties up until 45 days prior to travel.

It is advised to book early as our regular prices are usually 25% higher the closer it is to the date of your travel or summer months, in addition we do get full on selected days as we have limited seats.

Our family friendly policy allows you to cancel with a full refund due to serious incidents which are limited to medical emergencies, family emergencies, and/or missing the cruise ship due to inability to enter the country because of customs problems at any time even if it is less than 45 days prior to the date of travel.

Charges and Cancellation Dates for Shared Bus Service

You can change or cancel your reservation with no fees or penalties up until 45 days prior to your travel date.

  • 10% fee is charged between 45 and 31 days,
  • 50% fee is charged between 30 and 15 days prior to travel.
  • All reservations are non-refundable within 14 days of travel.
  • Medical emergencies are exempt and are refundable at any time (for the person who is sick and his/her immediate family).
  • Please consider purchasing travel insurance to cover yourself in the event of any unforeseen circumstance. For more information on travel insurance, or to change or cancel an existing reservation, the best way is to email us info@alaskacruisetransfer.com

Payment and deposit policy

There is no commitment and no payment required before January 1 of your travel year, after that we will place a charge on your credit card.

We charge the full balance at the time of reservation if the balance is less than $250, if the balance is more you are welcome to put 30% deposit at the time of reservation. The remaining balance will be automatically charged to your card within 45 days prior to your transfer. We accept Visa and Master Cards.

Private Bus Reservations:

We require 30% deposit at the time of booking which is refundable up till 60 days prior to travel. We will charge the remaining 70% balance to your credit card 30 days prior to the travel day. Cancellations with less than 30 days are non-refundable for private bus reservations for any reasons.

We accept Visa and Master cards only, no American Express or Discover. This service is pre-paid, pre-booked in advance. You can pay full balance or put 30% deposit down on reservations larger than $250, if smaller we take the full balance at the time of booking. The remaining 70% is charged to your card within 30 days or less prior to your transfer date.

No, we don’t have any special rates for any particular group or members of a group. Everyone is charged the same rate when they are taking a seat. If your child is small enough to be held on a lap, then it is free.

We only have group specials and discounts.

Preparation

Narrated shuttle and tour both take the same route, same narration, however the tour is a little bit longer as it stops at the Wildlife Conservation Center which is the most popular attraction on the way where you will see black bears, moose, caribou, bison, and other Alaskan animals in their natural setting. We highly recommend it as most people truly enjoy the view and animals and leave this place with a ton of photos. As time permits the tour also stops for photo opportunities.

Reservation

This service is pre-paid, pre-booked in advance. We do have limited seating capacity and sometimes get sold out. It is advised to book in advance, check out our cancellation policy here. Please plan your transfer in advance to avoid any inconveniences.

You can book by filling out our SECURE online reservation form CLICK HERE or calling us directly 1-907-350-6010 or toll free 1-888-257-8527 (from the US only). By booking online you will receive an e-mail confirmation in minutes, by booking over the phone it will take a few hours or the next business day, depending on how busy our reservation department is. You will need to call in your reservation if you are booking a private transfer or different price than what is showing up on the reservation system.