Outstanding Customer Support!

I wanted to share my experience with this company and how accommodating they were. I had made a reservation with Alaska Cruise Transfers online on their website. I have received a confirmation e-mail instantly. I booked for 8 people for my friends for travel from Anchorage to Seward well in advance. About one week prior to our travel date we found out that 2 people in our party could not make it to Alaska. They cancelled their cruise due to medical problems. I had called the Alaska Cruise Transportation office and asked if I could get a refund for those people. They were very accommodating, they did not ask many questions and said that this will be refunded because of the medical circumstances. They sent me an updated e-mail confirmation and refunded the difference. The rest of our party took the transfer on our scheduled date and very much enjoyed the whole experience. The bus was large and comfortable, the narration interesting, the driver was friendly and caring. After we were dropped off at our hotel Holiday Inn Express, and after the bus departed, I discovered that I had lost my camera case (not something very valuable, but I had my camera’s battery in it and I really liked that case). I had called the office, and asked if they had found something like this on the bus. They had called me back after a few minutes and said they found it. Their office staff personally delivered my camera case to my hotel! Needless to say I was very impressed with the level of service, understanding and accommodating of the traveller’s needs. They really cared about my experience with them!